Reviews & Testimonials
Across multiple interactions and claims, Adrian Mathieson has consistently demonstrated an exceptional level of professionalism, care, and commitment. He is calm under pressure, communicates clearly, and follows through on every detail without needing to be prompted. Adrian has an ability to simplify complex situations, advocate strongly on behalf of us, his client, and acts with genuine empathy when it matters most. Having a broker like Adrian provides real confidence—he doesn’t just manage insurance, he actively supports people through situations where reassurance and clarity are critical. He is a significant asset to Grace Insurance and a standout example of what great brokerage looks like.
Our cover has been updated by Frans, when he took over our insurance recently. The premium is slightly more than we are paying elsewhere it is because we now have the correct cover that we need, not just “off the shelf” insurance.
This is my first business insurance policy thus all new to me. So far so good and just great to feel that you have the right insurance in place when you are still learning!
While we unfortunately had to shut down our business in 2020 due to and mainly because of the Covid situation, we had no issues with our insurance , our broker was extremely helpful and understanding of the challenge our business faced during 2020 , and we will have no hesitation in recommending or going back to our broker if we require insurance or advice in the future.
It is great to have an in-person relationship with our insurance team!
Highly recommend Grace Insurance to anyone looking for reliable advice and great service for their business insurance needs.
We’re delighted to hear that you found Frans du Plessis and the team at Grace Insurance ready to help. Providing responsive, supportive service is exactly what we strive for, so it means a lot to know this stood out to you.
We’re also pleased we could assist you with your business insurance, workers compensation, and supporting you through an unfortunate claim — being there when it matters most is incredibly important to us.
Thank you again for your recommendation. We truly value your support and look forward to continuing to assist you whenever you need us.
Your Grace Insurance team
Once i made the move over to a company structure, Rachel and the team provided knowledge and insight into things i never would of picked up as a business owner on the tools.
Grace Insurance found the right policies that would suit my business moving forward, I would highly recommend their business for anyone in the same situation as me.
They were prompt, professional, guided and sorted all my needs to get my business up and running!
I highly rate my experience and will be continuing to let them guide me through my future business process.
We know how demanding it can be running a business, especially when you’re on the tools and trying to juggle everything yourself, so we’re really pleased to hear that Rachel and the team at Grace Insurance were able to take that pressure off and provide clarity as you transitioned to a company structure.
Helping business owners understand risks they may not have considered and putting the right cover in place for the next stage of growth is exactly what we aim to do, so it’s fantastic to hear that you felt supported and guided throughout the process.
We truly appreciate your recommendation and look forward to continuing to support you as your business grows. Thanks again for trusting us to be part of your journey!
Your Grace Insurance Team
Their rates are highly competitive, but the real value is the confidence that comes from working with experts who truly understand my needs. Jade ensures I have tailored coverage that fits my operations perfectly, without paying for unnecessary extras. I cant recommend them highly enough!.
I will return again!
We’re proud that Rachel Thomas could provide clear guidance and recommend a package that properly protects both you and your business, while keeping the process smooth and efficient. Getting your certificates of currency back to you quickly so you could focus on running your business is exactly the outcome we aim for.
On behalf of the whole team at Grace Insurance, thank you for your trust and kind recommendation. We look forward to supporting you as your business grows — and we’ll be here whenever you need us.
Your Grace Insurance Team
Having the right insurance is the key to gaining protection for individuals and businesses when the unexpected happens. At Grace Insurance, we have the experience and knowledge in providing customised policies and industry-specific underwriting.
But what we take pride the most in is our expert customer service. We aim to forge long-term partnerships and customer relationships by ensuring our clients are our number one commitment. From the application to the time of claiming, we provide the professional assistance you need at every step. You can count on us to give strong client support at all times with a quality service team that’s always ready to serve.
We understand that an easy claims process is crucial for you. That is why we have specialists for risk management and insurance claims, making us the clients’ companion. Honest and transparent communication is vital as we offer a specialised insurance package with the highest level of customer service that only Grace Insurance can deliver.