Reviews & Testimonials

Across multiple interactions and claims, Adrian Mathieson has consistently demonstrated an exceptional level of professionalism, care, and commitment. He is calm under pressure, communicates clearly, and follows through on every detail without needing to be prompted. Adrian has an ability to simplify complex situations, advocate strongly on behalf of us, his client, and acts with genuine empathy when it matters most. Having a broker like Adrian provides real confidence—he doesn’t just manage insurance, he actively supports people through situations where reassurance and clarity are critical. He is a significant asset to Grace Insurance and a standout example of what great brokerage looks like.

Nick Crowe

Our cover has been updated by Frans, when he took over our insurance recently. The premium is slightly more than we are paying elsewhere it is because we now have the correct cover that we need, not just “off the shelf” insurance.

Jeremy Bent, Chemdry Action

This is my first business insurance policy thus all new to me. So far so good and just great to feel that you have the right insurance in place when you are still learning!

Henko Engelbrecht, Techler Pty Ltd

While we unfortunately had to shut down our business in 2020 due to and mainly because of the Covid situation, we had no issues with our insurance , our broker was extremely helpful and understanding of the challenge our business faced during 2020 , and we will have no hesitation in recommending or going back to our broker if we require insurance or advice in the future.

Brett Langford, Blackhat Entertainment Company

It is great to have an in-person relationship with our insurance team!

Roz, Environmental Research Company

Excellent

Based on 50 reviews

I had the pleasure of dealing with Natalie at Grace who sorted out my business insurance with ease and professionalism. She was very responsive and truly exceeded my expectations. I recommend contacting Natalie and the Grace team for all your insurance needs.

Nu coat resurfacing

After ringing a few different companies i got hold of Natalie from Grace insurance. She was very prompt and professional, got my insurance sorted quickly!

Thanks Natalie

Nilukshan Pushpakarapillai

Response from the owner:Thank you so much for the 5 star review!

Andy Lirious

Excellent services

Response from the owner:Thank you for your 5 star review. Glad we could assist with your business insurance claim. Looking forward in assisting you with all your future insurance requirements.

Darryl

Friendly, and efficient, would definitely use Grace Insurance again.

Response from the owner:Thank you so much for the 5 star review! We are trilled you found our service friendly and efficient. It was a pleasure assisting you, and we truly appreciate your trust in Grace Insurance. We are looking forward to assist you in the future with all your insurance requirements.

Ted Forkin

Louise McCormick was very helpful in placing some "difficult-to-cover" commercial strata insurance. Thanks Louise

Response from the owner:Thank you so much for the wonderful 5-star review! We really appreciate your kind words. It was a pleasure assisting you with placing cover for a difficult-to-insure commercial strata risk, and we’re so glad we could achieve the right outcome for you.

If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.

Your Grace Insurance Team

Laura Levisohn

I am the Director/Licensee of Emerald Property Estate and have been highly impressed with the service and professionalism of Frans at Grace Insurance. He has provided in-depth guidance and advise regarding our insurance and our legal requirements for our policies. I couldn't recommend Frans highly enough!!

Response from the owner:Thank you so much for the fantastic 5-star review and your kind words.

We truly value your feedback and are grateful for the opportunity to support your business. Frans takes great pride in providing clear, in-depth guidance and ensuring clients fully understand their insurance and legal obligations, so it’s wonderful to hear this has made a real difference for you.

Thank you again for the recommendation — we look forward to continuing to assist you in the future.

Kind regards,
Grace Insurance Team

Hayley Reid

I needed urgent public liability insurance for my business. Grace Insurance had me insured within 48 hours. I was really impressed and happy with their prompt and professional service.

Response from the owner:Thank you so much for the 5-star review!

We really appreciate your feedback and we’re so pleased we could assist with arranging your Public Liability Insurance urgently and have you covered within 48 hours. Providing prompt, professional service is exactly what we aim for, so it’s great to hear you were impressed with the experience.

Thanks again for choosing Grace Insurance — we’re always here if you need anything in the future.

Elisia Coetzee

It’s been an absolute pleasure working with the Grace Insurance team on our business and liability insurance. Their professionalism, teamwork, and quick turnaround times have been outstanding. They were responsive, helpful, and delivered great results — not to mention the savings! Highly recommend them to anyone looking to review or update their business and/or liability insurance.

Response from the owner:Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our team. At Grace Insurance, we pride ourselves on delivering professional service, tailored solutions, and prompt support — so it’s great to know this came through in your experience. We truly appreciate your recommendation and look forward to continuing to support your business in the future.

— The Grace Insurance Team

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Having the right insurance is the key to gaining protection for individuals and businesses when the unexpected happens. At Grace Insurance, we have the experience and knowledge in providing customised policies and industry-specific underwriting.

But what we take pride the most in is our expert customer service. We aim to forge long-term partnerships and customer relationships by ensuring our clients are our number one commitment. From the application to the time of claiming, we provide the professional assistance you need at every step. You can count on us to give strong client support at all times with a quality service team that’s always ready to serve.

We understand that an easy claims process is crucial for you. That is why we have specialists for risk management and insurance claims, making us the clients’ companion. Honest and transparent communication is vital as we offer a specialised insurance package with the highest level of customer service that only Grace Insurance can deliver.